Remote Worker |
Remote Worker is a form based application which is designed to be used for online
and offline operation. It acts as an information carrier between field staff and
back office systems through a PDA.
The continuous data update from the mobile field staff allows the SMS scheduling
engine to automatically update the job status in real time, without any manual
intervention by call centre staff.
Remote Worker provides the field resources with the critical information they need
in real time. Field resources can view service history, accept or reject jobs,
send/receive messages, capture customer signatures, job status updates and manage
spare parts. The solution also enables route directions to the field staff. It
enhances the service levels by giving the customers real time information about
the jobs.
Remote Worker module can be integrated to any existing business applications
seamlessly. The Remote Worker module can be used as a stand-alone module or in
combination with other Service Management modules to provide the benefit of a
fully integrated system.
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Features |
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Real-time optimisation and response to changing events and job updates from the field
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The user can submit their work and other non-work related requests such as Break, Holiday,
Training, planned and unplanned sickness via the “Remote Worker” PDA
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The data transfer is fully secured using encryption and sent in a compressed format
to minimize the cost
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The application is authenticated and can be disabled remotely if necessary. Depending
on the business requirements the PDA can be configured to auto lock after a maximum
incorrect user name, password attempts
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The application is form based and it can work both online and offline
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This module consists of additional features which will allow the user to record in
real time, any incidents related to Health & Safety, Device and Vehicles that are
necessary to comply with company’s Health & Safety and Quality procedures
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The users with vehicle assigned to them can record in real time details about the
Vehicle’s Fuel Usage, Break Down, Start and End Shift Mileage which will automatically
update the “Fleet Management” module
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Benefits |
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Reduces service lead times leading to improved customer satisfaction and loyalty
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Empower your field work force
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Improve accuracy of field data in real time
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Faster response times
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Real-time updating of data shared across enterprise
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Call centre resource can be used in different area of the business as there
is no requirement to re-enter the field data
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Reduces administrative costs associated with time-consuming paperwork and phone calls
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Complies with Alone Worker H&S Legislation
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