Asset Management |
Asset Management is a web-based application which enables companies to enter and
maintain Asset details and manage the Asset related activities needed by operational
and management personnel.
This module allows to generate a plan for Preventive Maintenance, Overhauls and
Asset refresh programs based on historical information provided and the contractual
requirements. The generated plan is forwarded to the Call Management module for
scheduling purpose.
Asset Management contains Asset Register and Asset Tracker where the Asset Register
records all the serialized parts against the Bill of Material. The Asset Tracker also
records all the device movement from location to location. This will allow the user
total control over the Asset in real-time. This information will be used to identify
and rectify reoccurring faulty devices and parts.
The module records comprehensive information for each asset, physical location
description, drawings, technical information, inspection check list, method
statements, special tools needed, expected results and maintenance history.
One of the unique functions of this application is to validate when a call is logged
against a particular model, model number and the possible expected fault on that
device to prevent wrong data being passed to Call Management Scheduler.
The Asset Management module can be used as a stand-alone module or in combination with
the other Service Management modules to provide the benefit of a fully integrated system.
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Features |
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At the point of a call being logged the “Asset Management” module will validate the asset
and the device installed at the origin of fault, which also minimizes the need for skilled
and trained resource in the Call Centre area.
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Each asset type is predefined with the possible symptom code, cause code and action code
with an estimated time to complete (ETC). This is to assist the call scheduler to manage
the work load.
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Preventive Maintenance and other regular maintenance schedules can be automated
to meet the contractual obligation.
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Any asset or device history of movement and the current location can be viewed in real-time.
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Information from a Bill of Material (BOM) will check the validity of any part that has been
ordered by an engineer, this will prevent incorrect/improper parts being ordered. When a device
is upgraded the BOM will have to be updated simultaneously in order to maintain integrity.
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Benefits |
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Asset management prevents a call being logged against the wrong asset which saves money and time.
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This module displays only the related parts to be selected by referring to the Bill of Materials.
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The reoccurring fault functionality records the identification of faulty part or device at an early stage and can be removed from the system.
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The routine maintenance works can be scheduled annually in advance rather than carrying out laborious repetitive planning throughout the contract period.
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The Assets current location and history can be viewed using different search criteria.
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Part usage can be maximized and inventory cost can be reduced.
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